Ticket terms
These terms apply when you buy tickets for Cedar Cove Resort on this website or at our box office.
Your ticket
Our tickets are dated. A ticket is valid only on the visit date you choose. Keep your confirmation email and the QR code to enter the park.
Tickets for a set date are for a visit on that date, so the 14-day right to cancel that applies to some online purchases does not apply to them. [Can guests leave and come back in on the same day?]
Prices
The price you see is the total you pay. Prices for a visit on the day may be different. Current prices are shown on our tickets page before you pay.
Changes and closures
Rides, shows and opening hours can change. If we have to close the park before your visit, for weather, safety or any other reason, or we cannot provide the visit you booked, we will offer you a full refund or a new date.
Refunds and changes to your booking
To change or cancel your booking, contact us through the Contact page. We will tell you what we can do for your booking. [How long before your visit date can a guest ask for a refund?]
Park rules
Height limits, age limits and safety rules apply to some attractions. [Minimum heights and age rules, if any.] We can refuse entry if a ticket is misused. [Bag searches, dogs, drones and photography rules, if any.]
Your details
We use the email you give us to send tickets and to find your order. See our Privacy page.
Who you are buying from
- Seller
- Parkstack LTD, trading as Cedar Cove Resort
- Address
- Manor Road, Bedford, MK43 9NR
- hello@parkstack.net
- Company number
- 17483563
- Registered in
- England and Wales
- Phone
- 0000000000
Parkstack provides this website and its ticketing; your contract is with the seller above.
Cancelling something you bought online
Tickets for a set date cannot be cancelled under the 14-day rule for buying online. They are booked for a particular day, so they are a leisure service for that date.
A ticket without a date can be cancelled within 14 days of buying it, as long as it has not been used. Tell us within 14 days of the day you bought it, at hello@parkstack.net, with your order number.
We refund you within 14 days of hearing from you, to the card you paid with. You do not have to use a form, but you can copy this one:
To Parkstack LTD, Manor Road, Bedford, MK43 9NR, hello@parkstack.net: I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [what you are cancelling, and your order number or voucher code] Ordered on: [date] Name of consumer(s): [your name] Address of consumer(s): [your address] Date: [today's date]